When a buyer does not reply, the conversation is not lost. At your chosen intervals, Vidkov carefully checks whether the purchase is still relevant without repeating what has already been said.
The system checks the conversation state before scheduling and again before sending.
In personal settings, the seller chooses the number of follow-ups and the intervals between them. The feature is available from the Pro plan.
A follow-up does not repeat specifications, arguments, transaction terms or calls to action from the main reply. It is one self-contained question about the current state of the unfinished purchase.
During uninterrupted silence, every subsequent wording must be fresh rather than a close paraphrase of the previous one.
If the buyer replies, the seller writes manually, the chat is handed to a person or the bot's operating conditions change, a scheduled follow-up must not catch up with a conversation that has already moved on.
When a buyer asks to be contacted at a particular time, that becomes a separate conversation commitment. It stays tied to the requested moment instead of being replaced by a standard sequence interval.
Choose a plan with follow-ups and set a rhythm that fits your shop.
