Common questions

Is it safe to give access to my OLX account?

You sign in on the official OLX page. Your password is entered on OLX, and we neither see nor store it. OLX gives us a technical access key, which we store encrypted.

You can revoke access at any time in our dashboard or in the OLX security settings.

Who can see my conversations with buyers?

To compose a reply, the text of the conversation is sent to the Google Gemini language model. Our operators also have access, solely for technical support and investigating faults.

We do not sell data, do not show it to other users and do not use it for advertising. The full list is in the Privacy Policy.

Can two people share one account?

No. One account belongs to one person or one business. We record sign-in addresses and devices; where we see signs that access is being passed around we may suspend the account: section 1 of the Rules.

If you need several OLX accounts, the plans provide for that: up to 50 on Business.

What if the bot tells a buyer something untrue?

The bot takes facts about your particular item only from your listings and settings. It can check general model specifications in public sources on a plan with web lookup, without treating them as the condition, included items or other properties of your item. If a required seller fact is missing, the bot stays silent and hands the conversation to you.

No guarantee of being error free exists and we do not give one. The Free plan only has confirmation mode, where the bot prepares the draft and you send it. From the Start plan you can keep confirmation or turn on automatic replies.

Will the buyer realise it is a bot?

The bot writes in your name, in ordinary words and short sentences, the way a person writes. It does not talk about itself and does not explain how your reply is produced.

To keep answers natural and truthful, the bot considers the full conversation, seller data and verified general product facts. If an answer requires an unknown detail of the particular item or a seller decision, it stays silent and hands the conversation to you.

Will the bot haggle on my behalf?

No. A discount, a swap or a top-up payment stay your decisions. When a buyer raises one, the bot hands the conversation to you.

What language does the bot reply in?

It uses the language the buyer writes in. A message in Ukrainian gets a Ukrainian reply; a message in Russian gets a Russian reply. If the buyer asks to switch languages, the bot continues in the requested language.

What if I answer in the chat myself?

Your reply takes priority. The bot sees what you wrote and does not repeat you. And once a conversation has been handed to you, the bot stays out of it.

What happens when the reply limit runs out?

The bot stops sending messages and tells you in Telegram. Buyer messages are not lost. As soon as the next 30 day plan period begins or you move to a larger plan, the bot works through them.

Do reminders use up the limit?

Yes. You choose the number of reminders and their intervals in your personal settings, and each reminder actually sent to a buyer uses one reply from the allowance.

I have three OLX accounts. Is the limit multiplied by three?

No. The limit is shared across the entire account. Three OLX accounts on Pro have 250 replies every 30 days between them, not 750.

Can I get a refund?

If you are an individual you have 14 days to withdraw from a distance contract. We refund in proportion to the days not used: section 5 of the Terms.

If the service was unavailable through our fault for more than a day, we extend the paid period by the downtime.

Is the free plan really free?

Yes, no card is required. The plan includes 10 replies every 30 days, one listing and one OLX account. It requires one linked Telegram account and a subscription to the channel @vidkovolx. Paid plans do not require a subscription. If the terms change, we will notify you 14 days in advance.

How do I delete my account and my data?

In the dashboard: Settings, then Your data. The same place lets you download a copy of everything in one file. Or write to us on Telegram @vidkovsupport_bot and we will answer within 30 days.

How long are conversations kept?

12 months from the last message in the chat. After that it is deleted automatically. The other retention periods are in the Privacy Policy.

What happens if OLX closes access to its API?

Then the features that depend on it stop working. We tell you and refund the paid but unused period: section 8 of the Rules.