Document
Vidkov service rules
These rules explain how to use Vidkov safely for OLX buyer conversations and which actions remain the account owner’s responsibility.
Complete original in Ukrainian
1. Account and access
One account belongs to one person or business. Access may not be transferred, sold, rented, or used to multiply free allowances. Connected OLX accounts must belong to you or your business. If another person may have gained access, contact support promptly and secure the relevant accounts.
2. Seller responsibility
Messages are delivered to buyers in the seller’s name. The seller is responsible for current prices, availability, condition, included items, and fulfilment of agreed terms. Vidkov is not a party to sales and receives no buyer payments. Conversations that require a personal decision must be reviewed promptly.
3. Prohibited configuration
A bot must not receive false product information, impersonate OLX or a brand representative, request passwords, banking codes, or identity documents, send deceptive payment links, or facilitate prohibited trade. Sending mass identical messages to people who did not contact the seller first is also prohibited.
4. Technical restrictions
Users must not evade plan limits, enter other accounts, guess passwords, scan the service for weaknesses, or deliberately overload it. A security issue may be reported responsibly to support without exploiting it or sharing operational details with others.
5. Allowances and availability
The selected plan determines connected accounts, listings, and replies. When the allowance is exhausted, incoming buyer messages are retained and can be processed after renewal or upgrade. The service depends on OLX and other providers, so uninterrupted availability cannot be guaranteed absolutely.
6. Suspension and review
Access may be suspended for a rule violation, security threat, fraud, a justified authority request, or a payment problem. The user receives a reason and may submit an objection. Exact grounds, review periods, and termination procedures are set out in the complete Ukrainian rules.