How to set up automatic replies for OLX

An auto-reply service should do more than send a prepared sentence. It should read the exact listing that brought the buyer to the chat, understand the earlier conversation, and know when a decision belongs to the seller. This guide explains how to configure Vidkov without giving your OLX password to another service.

Updated 8 min read

What to prepare before connecting

You need an active OLX profile, access to email for creating a Vidkov account, and a few minutes to review the settings. There is no desktop application to install. The service runs on a server, so your browser and computer do not have to remain open.

Review the text of your active listings before you begin. The title, description, price, attributes, photos, and additional seller information become the sources for replies. Correct an outdated price or delivery condition before enabling automated responses.

Connect the service step by step

  1. Create an account. Open Vidkov registration, confirm your email address, and sign in to the dashboard.
  2. Connect OLX. Choose the account connection action in the dashboard. Authorization takes place on the OLX website, while Vidkov receives only the access you approve through the official API.
  3. Select listings. After synchronization, open the listing list and enable the bot for the items you want it to handle.
  4. Review additional information. Add facts that are absent from the public description, such as accepted payment methods, order conditions, or precise answers about the specific item.
  5. Choose a mode. In confirmation mode, the seller reviews a reply first. In automatic mode, the completed reply is sent to the buyer immediately.
  6. Run a controlled conversation. Use another OLX account to ask several different questions and confirm that every answer is grounded in the correct listing.

How to start safely

For the first day, connect one listing and keep confirmation mode enabled. You will see which details the bot takes from the item card, how it continues a long conversation, and which questions it hands to the seller. Once those checks are complete, you can enable automatic replies for the remaining listings.

Important: never share your OLX password. The connection flow should open the official OLX authorization page and return you to Vidkov after you approve access.

What to verify after launch

  • A new message appears in Vidkov and receives a reply in the selected mode.
  • The bot states only facts from the current listing or an approved source.
  • A question about a discount, exchange, special order, or another seller decision does not receive an invented promise.
  • Telegram notifications reach the bot and chat selected in settings.
  • Turning off reminders does not disable ordinary replies to buyers.

A practical configuration check before launch

Reliable setup starts with a short review of the entire message path, not with immediately enabling automatic mode. A buyer must receive an answer about the item they actually opened, the seller must see the conversation in their usual OLX account, and unknown commercial terms must remain the seller's decision. This review takes only a few minutes and quickly reveals whether product cards contain enough information.

Which listing should you start with?

Choose an active item that attracts varied questions about price, condition, included items, delivery, and compatibility. One information-rich listing reveals more about setup quality than ten nearly identical tests. Once it works correctly, you can connect the remaining items without changing the overall logic.

Which messages should be used in a test?

Write natural short phrases, a follow-up without the product name, a question with a typo, and an objection. Also send two messages in a row because real buyers often split one thought into several bubbles. The answer should understand them together instead of reacting only to the last word.

When should confirmation mode stay enabled?

Confirmation is useful at the beginning, after major catalogue updates, or when listings contain unusual conditions. The seller sees the prepared answer before it is sent and can judge both factual accuracy and tone. After a stable series of correct conversations, the same bot can be switched to automatic mode.

What should happen with an unknown condition?

If a buyer asks for a discount, reservation, exchange, or another decision the seller has not recorded, the service must not invent an agreement. The conversation should reach the seller with its context. An ordinary question about a documented item, however, needs a direct useful answer rather than an unnecessary clarification.

How do you test a longer conversation?

Start with a general question, clarify one specification, and then return to an earlier condition without repeating the product name. A good auto-reply keeps the subject, does not import a random item, and avoids repeating what was already said. This exposes failures that a single isolated message cannot reveal.

When is the configuration ready?

It is ready when every test resolves the right listing, facts match the card, seller decisions are handed off without promises, and the answer sounds like the next line in a human conversation. Also confirm that messages follow the selected operating mode and are counted correctly toward the plan allowance.

Common mistakes during the first launch

  • Connecting the entire catalogue and enabling automatic sending before completing even one controlled conversation on a single listing.
  • Leaving an old price or conflicting terms in the description and expecting the response to guess which value is correct.
  • Testing only complete formal sentences instead of short messages, typos, informal language, and several messages sent in sequence.
  • Recording assumptions rather than verified seller rules, which makes uncertain information sound like a firm commercial promise.
  • Measuring speed alone. Correct context, non-repetition, accurate facts, and appropriate seller handoff matter more to a real sale.

Keep a simple review log after the controlled launch: date, listing, buyer request, resulting reply, and conclusion. Technical traces are unnecessary for everyday review; record whether the right product was selected, the question received a direct answer, and no unsupported promise appeared. Repeat the review after bulk catalogue edits, delivery policy changes, or operating-mode changes. When the same issue occurs across products, look for a shared cause in seller data or universal instructions rather than preparing a special sentence for each phrase. Invite someone who answers buyers daily because they will quickly notice unnatural tone, repetition, or a question the shop normally handles differently. End with a realistic sequence in which the buyer asks, clarifies, raises a concern, selects an option, and moves to the next step. This verifies the entire sales conversation rather than one isolated message.

Avoid changing several independent settings during one review. Verify the catalogue-to-chat link first, then answer meaning, notifications, and finally timing. This order exposes the cause without guesswork. Preserve a successful conversation as a behavioural reference rather than copy: directness, one relevant fact, no repetition, and a clear next step. When adding a new category, repeat the same intentions with its actual items. Universal behaviour should work for electronics, clothing, parts, or furniture while using only the relevant seller's facts.